Exchange Policy – Did you buy the wrong shade? No worries! Please make a new order and send us an email to return your older order. We will ship your new order and refund your older order once we get the products back. See return policy below.
Return Policy – We are sorry to hear you are not satisfied with your purchase. We will gladly accept items for return provided they are sent within 15 days of purchase. Please email us with your order number and let us know that you would like a refund.
Are returns free? Returns are processed for free provided that the seal has not been removed. Items without the original seal are subject to a $5 restocking fee.
Do you give full refund? We will refund the initial item cost minus the restocking fee, if applicable. Shipping fees and payment processing fees cannot be refunded.
Why did you refuse my package? DIBA by Dibawssette reserves the right to refuse any package for any reason once it has been returned.
My products arrived damaged. – We want to know when this happens. Please do not discard any of the items, take photos and notify us within three (3) business days of your products being delivered.
The color isn’t the same as I saw online. – DIBA by DIbawssette tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more.
I have purchased from one of your many retailers and I would like to return the products, how do I do so? – We ask that if you purchased through one of our vendors, that you raise the issue with them. We abide by all of our vendor’s return and exchange policies.