All products carefully selected for you.
Email the DIBA team! – For any inquiry, suggestion or compliment please email email@example.com. We will reach back out to you within 48 business hours. (Please note that offices are closed on major canadian holidays including Christmas, Canada Day, etc).
Wholesale/Distributors – Email us if you want to learn more about our distributors program, apply to become a distributor, or have a question about our wholesale program.
Bloggers and Influencers – if you’re interested in joining our PR list, doing product reviews, receiving samples/product, or working with us on a collab or as an influencer, please please fill the form below.
If you noticed that you made a mistake on your order, please let us know immediately. by emailing firstname.lastname@example.org .Note that if the order is in the processing queue or is preparing for dispatch, we cannot edit or cancel the order.
Only one promotional, discount, store credit, or gift code can be used at one time. These can’t be combined or used together.
Please note that some of our coupon codes cannot be used in combination with other ongoing offers or discounts.
Currently, we are unable to offer gift wrapping, gift receipts or gift notes.
DIBA by Dibawssette charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws.
We accept Visa, American Express, Mastercard, GoShop, Apple Pay, Google Pay and Paypal.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Our team is fast. Because of the speedy way in which they process your orders, we can’t stop them from processing your products. Additionally, to protect you we do not keep card information on file. If you gotta have it, simply place another order.
Depending on the item(s) you purchase and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.
Yes we ship worldwide. Available rates for USA, Canada, Rest of Americas, Asia , Australia and Europe.
You don't see your country during checkout? Contact us to inquire rate.
We understand you can’t wait to receive your DIBA BY DIBAWSSETTE order and will process orders 1-2 business days after payment has been received unless your order is in backorder/pre-order. In the latter case, we will ship once your products are back in stock.
Free Shipping or Standard Shipping: If you got a Free Standard Shipping code, or chose Standard Shipping option during checkout, your order will arrive in 7-15 business days. When we have shipped your item, you will receive email that with a tracking link. Click on that link or click here to track your order.
Orders to U.S. –
Flat Rate Standard: 7-15 business days
Tracked Packet USA: 4-7 days
Xpresspost USA: 2-3 business days
Priority: Next business day
Orders to Canada –
Flat Rate Standard: 7-15 business days
Expedited Parcel: 1-7 business days
Xpresspost: 1-2 business days
International Orders –
Flat Rate Standard: 7-15 business days
Tracked Packet International: 6-19 business days
Xpresspost International: 4-7 business days
Once your order has been shipped, you will receive an email with your tracking and shipping information.
Tracking your order is easy!
If you created an account at checkout, login to your account and track from there.
No account? No problem. Click here to track your order
Not working? Contact us and we can assist!
Note that we have distribution centers in Canada, China and Benin to facilitate our worldwide orders and get the best shipping rates for all our customers.
Oh no! Contact us and we will fix your order ASAP.
If the item(s) in your shipment arrived damaged, please keep the box, packing materials and the item(s) inside and contact us within 3 business days with pictures.
We hope this never happens! If your package is lost or stolen, please contact us and we will work to resolve this issue. A package is deemed lost or stolen if the tracking number does not show "delivered status" and 6 weeks have passed since order have been shipped.
If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product. Orders that are marked as delivered are not eligible for replacement or refund.
Oh no! I bought the wrong shade! How can I exchange? No worries! Please make a new order and return your older order. Click here to submit a return request. Once your return request had been submitted and approved, you will receive an email with further instructions.We will ship your new order and refund your older order once we get the products back. Your older order is subject to our return policy below.
How can I return a product? – We are sorry to hear you are not satisfied with your purchase. We will gladly accept items for return provided they are sent within 14 calendar days of delivery. Click here to submit a refund request. Once your return request had been submitted and approved, you will receive an email with further instructions. Accessories are final sale and cannot be returned.
Do you accept international returns? Due to the high shipping costs, we unfortunately cannot accept returns of orders outside of the US and Canada.
Are returns free? Returns are processed for free no matter if you opened it or not. There are no restocking fee.
Do you give a full refund? We will refund the initial item cost if applicable. Shipping fees and payment processing fees cannot be refunded. Return shipping fees will also be deducted from total amount to refund.
Why did you refuse my package? DIBA by Dibawssette reserves the right to refuse any package if it is deemed as "used repetitively" once it has been returned. We usually weigh our products to verify how much product have been used and allow a 15% free usage. Past that percentage, we cannot provide a refund. If packaging is missing items or have broken pieces and it was not notified to us upon delivery, we unfortunately cannot process your refund either. Please make sure to pack your order back properly and communicate with us if there is any shipping damage once you have received the product.
The color isn’t the same as I saw online. – DIBA by DIbawssette tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more.
I have purchased from one of your many retailers and I would like to return the products, how do I do so? – We ask that if you purchased through one of our vendors, that you raise the issue with them. We abide by all of our vendor’s return and exchange policies.
My order arrived late. Can I get a refund? - If your order arrived 7 business days after latest expected delivery date, we will gadly refund your shipping fee. It is important for us that you get your order on time.
My package is lost, can I get a refund? - We hope this never happens! If your package is lost, please contact us and we will work to resolve this issue. A package is deemed lost if the tracking number does not show "delivered status" and 6 weeks have passed since order have been shipped. We can either reship you a new order or give you a full refund.
Cruelty freei s our motto. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf.
At DIBA, we have a safe ingredients only policy. When formulating our main products , we prohibit the use of any harmful ingredient for 100% peace of mind.
Our flagship products are formulated without parabens, sulfates, alcohol, phthalates, fragrance, gluten, mineral oil or talc.
For non-flagship products like advent calendar inclusions, please check the ingredients list.
Our flagship products are made with your skin in mind! We avoid using ingredients that block and clog pores. If you want specifics on any product, we recommend checking out the ingredients list. On our website, you can see the full list of ingredients on each product page, so you can be sure this is the perfect product for your skin!
DIBA products are suitable for most skin types. Our foundation is water based and oil-free, so it won’t clog your pores. Questions about our other products? We are happy to help. Please contact us for any other questions.
Not 100% of our products are vegan. We recommend checking each product description to see if the product you're interested is Vegan. Alternatively, you can contact us.
Please check our footer with the linkto the page "Find your color match"
We don’t. We have something even better! Depeding on your location, our Try First Pay After program allows you to try our full-sized products before committing. Don’t love it? Send it back before the day limit and you won’t be charged. Seems better than a sample if you ask us. See our “Try First Pay After” FAQ page for more info.
Our DIBA products can be purchased at DIBAWSSETTE.COM or any of our official resellers. Please contact us if you are unsure.
Please note that counterfeit beauty products could contain dangerous ingredients, and you should never purchase DIBA products from an unknown source.
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Netscape 6.0 (Windows only)